Privacy Policy

We collect personal information when you open an account, when you use the site and games, and when you contact our team. Some of it you give us directly, and some is recorded automatically while you play.

Account and contact details

When you register, and for as long as your account stays open, we hold the following details about you.

• Your name, your date of birth and your residential address in the United Kingdom.
• Your e-mail address and your telephone number.
• Your username, your password and the security details you use to recover access to your account.
• Your marketing preferences, together with the language and the currency you have chosen.
• The deposit limits, time-outs and other safer gambling settings shown in your account.

Identity and age documents

To confirm that you are 18 or over and that you are who you say you are, we ask for documents such as photo identification, proof of address and proof that the payment method belongs to you. We keep a record of each check and its outcome.

Payments and play

We hold a record of your deposits, withdrawals and balances, the payment methods registered in the cashier, the promotions you have taken part in, the games you play, your stakes and results, and the timing of your sessions.

Device and usage data

When you visit the site we record your IP address and the approximate location it indicates, your device, operating system and browser, the pages and games you open, and the identifiers set by cookies. We also keep our correspondence with you, including live chat transcripts and e-mails.

We use your personal information for the following purposes:

1. Running your account. Registering you, keeping you logged in, processing deposits and withdrawals, applying bonuses and dealing with your requests.
2. Verifying your age and identity. Confirming that you are over 18 and checking the documents you send us before we complete a withdrawal.
3. Preventing fraud and money laundering. Monitoring for unusual payments, duplicate accounts, collusion and use of stolen payment methods.
4. Meeting our legal duties. We hold a gaming licence, so we must verify accounts, keep records of play and payments, and report matters when the law requires it.
5. Safer gambling. Applying the deposit limits, time-outs and self-exclusions you set, and acting on signs that your play may be causing you harm.
6. Keeping the site secure. Protecting our systems and your account against unauthorised access and technical abuse.
7. Marketing you have opted into. Sending offers and news through the channels you agreed to, until you tell us to stop.

UK data protection law requires us to have a legal basis for each use of your information. In plain words, these are the bases we rely on.

Identity documents can contain sensitive information, such as a photograph. We handle that information only as far as our legal duties and the prevention of crime allow. Withdrawing consent to marketing does not affect the uses that rest on our contract with you or on our legal duties.

We do not sell your personal information. We share it only where it is needed for the purposes above, and each recipient receives no more than it needs.

• Payment and banking providers receive the details they need to process your deposits and withdrawals.
• Identity-verification, age-verification and fraud-prevention partners check the details and documents you give us against their own records.
• The suppliers whose games and software run on the site, and the providers that host our systems, deliver our e-mails and support our live chat, handle information on our behalf and under our instructions.
• Regulators, law enforcement, courts and tax authorities receive information where the law requires us to make a disclosure or a report.
• Self-exclusion schemes such as GamStop receive information when you register with them or when an exclusion has to be checked.
• Our professional advisers receive information where they need it in order to advise us.

Some of our providers operate outside the United Kingdom. Where your information is transferred, we use the safeguards that UK data protection law allows, so that it keeps an equivalent level of protection.

We keep your information for as long as your account is open, and after that for the period the law requires us to retain records of accounts, payments and play. We cannot shorten those periods, even at your request.

• Closed accounts. Account, payment and play records are kept for the retention period set by law, then deleted or anonymised.
• Self-exclusions and time-outs. We keep enough information to honour the exclusion in full and to stop a new account being opened.
• Marketing preferences. If you opt out, we keep a record of your choice so that we do not contact you again.
• Support contacts. Chat transcripts and e-mails are kept for a limited period, in case of any follow-up or dispute.

Under UK data protection law you hold the rights set out below, and you can use any of them free of charge.

• You can ask for a copy of the personal information we hold about you.
• You can ask us to correct any information that is wrong or incomplete.
• You can ask us to erase information that we no longer have a reason to keep.
• You can ask us to restrict how we use your information while a query about it is open.
• You can object to uses that rest on our legitimate interests, and to marketing at any time.
• You can ask us to transfer certain information to you or to another provider.
• You can withdraw any consent you have previously given us.

To use any of these rights, write to support@casino-hustles.co.uk or speak to us on live chat. We may ask you to confirm your identity first, and we answer within the time data protection law allows. If a request would cut across a legal duty, such as our record-keeping or anti-money-laundering obligations, we will tell you which part we cannot action and why.

Cookies

We use cookies and similar technologies to keep you logged in, remember your settings, measure how the site is used and, where you agree, show you offers that suit you. You can set your preferences when you first arrive and change them at any time; what each type does and how long it lasts is set out in our Cookie Policy.

Complaints and changes to this policy

If you are unhappy with how we have handled your information, tell us first and we will look into it. You can also complain to the Information Commissioner's Office, which oversees data protection in the United Kingdom. We update this policy when our practices or the law change, and the version on this page is always the current one.