Terms & Conditions

These terms set out the agreement between you and Hustles Casino when you register, deposit or play. By opening an account you confirm that you have read them, that you understand them and that you agree to be bound by them.

They apply alongside the other rules published on the site, including our privacy policy, our safer gambling information, the rules of each individual game and the terms attached to a promotion. Where a promotion's own terms say something different, those terms apply to that offer.

Changes to these terms

We may update these terms, for example to reflect a change in the law or in our licence conditions, a new payment method or a change to how the site works. Updated terms are published on this page, and where a change materially affects you we will tell you by e-mail or by a message in your account before it takes effect.

Using your account after a change takes effect means you accept the updated terms. If you would rather not, you can withdraw any available balance, subject to the checks below, and ask us to close your account.

Eligibility

• You must be 18 or over. Gambling with us is for adults only and we check the age of every customer.
• You must be resident in the United Kingdom and must register in your own name, for yourself and not on behalf of anyone else.
• You must have the legal capacity to enter into this agreement.
• You must not be excluded from gambling under a self-exclusion arrangement, including a registration with GamStop.
• You must not be prevented from gambling with us by the rules of a sport or organisation you are involved with, or by any order that applies to you.

One account, accurate details, safe login

You may hold one account only. If we find duplicates, we may close them, void the play made from them and withhold bonus funds and winnings that came from them. Accounts sharing an address, device, payment method or network may be treated as linked.

The details you give us must be true, complete and your own, and you need to keep your name, address, e-mail address and telephone number up to date in your account. Your login details are personal to you: do not share them or let anyone else use your account. Activity on the account is treated as yours, so tell us as soon as you suspect someone else has used your login.

Verification checks

We hold a gaming licence and are required to verify the customers we hold accounts for. Before your first withdrawal we confirm your identity, your age and your address. We may ask for an identity document, a document showing your address or confirmation that a payment method belongs to you, and we may run electronic checks with reference agencies.

Where our obligations require it, we may also ask about the source of the funds you are gambling with and request supporting documents. While a check is outstanding we may limit deposits, pause play or hold a withdrawal. If we cannot verify you, we close the account and return the verified deposit balance by the method you used.

You can play only with funds that have cleared in your account. The methods available to you, the minimum and maximum amounts and the usual processing times are shown in the cashier when you deposit or withdraw.

• Same method back. Where possible we return funds to the method you deposited with. If that method cannot receive payments, we will ask for an alternative in your own name.
• Your money only. Payment methods must belong to you. We do not accept third-party cards, wallets or bank transfers.
• Pending checks. A withdrawal may be held while verification, a safer gambling check or a check required under our licence is completed. We tell you what we need and release the payment once we have it.
• Limits. Deposit, withdrawal and transaction limits, including any you have set yourself, are shown in your account and in the cashier.

We do not charge you to deposit or withdraw, although your own provider may apply charges or a currency conversion. If funds reach your account in error, through a technical fault or through a payment that is later reversed, we may correct the balance and recover the amount.

Taking a bonus is always optional. Each offer carries its own terms, published with the offer, and the general rules below apply to all of them.

1. Each offer states who can claim it, how to claim it, what you need to stake and how long you have. Wagering requirements must be met before bonus funds, or winnings from them, can be withdrawn.
2. A maximum stake applies while a bonus is active. Stakes above it may lead to the bonus and any winnings from it being removed.
3. Games contribute to wagering at different rates and some do not count at all, as set out with the offer.
4. Bonus funds and free spins expire on the date given in the offer. Anything unused at that point is removed, along with winnings still subject to wagering.
5. One bonus per person, household, address, device and payment method, unless the offer says otherwise.

We may withdraw an offer, or remove a bonus and the winnings from it, where it has been used in a way it was not intended for: duplicate accounts, play designed to clear wagering with little real risk, coordinated play between accounts, or any other attempt to gain an advantage from a promotion. Money you deposited yourself remains yours.

The tools below are in your account settings and can be used at any time. A limit you tighten applies straight away; a request to loosen one is subject to a waiting period and a confirmation step.

GamStop lets you exclude yourself from all online operators licensed in Great Britain in one step. Free, confidential help is available from GamCare, GambleAware and the National Gambling Helpline, and our team can point you to them at any time.

Closing or suspending an account

You can ask us to close your account at any time through the live chat on the site or by writing to support@casino-hustles.co.uk. Any available balance is paid out once the usual checks are complete.

We may suspend or close an account where we are required to, where it has been inactive for a long period and you do not respond to us, where the details or documents we hold cannot be verified, or where these terms have been broken. If we close an account for a breach, we may void the affected play and withhold bonus funds and winnings connected to it, returning any remaining verified deposit balance. We give you the reason unless the law prevents us.

Raising a complaint

If something has gone wrong, write to support@casino-hustles.co.uk with your username, the date and a short description, or start with the live chat on the site. We acknowledge complaints promptly, look into them within a reasonable time and give you our answer in writing.

If our final answer does not settle the matter, you can refer it free of charge to the independent dispute resolution service named in our complaints information. That service looks at the facts and reaches a decision we accept, and using it does not affect any other rights you have.

Our liability

We take reasonable care to keep the site and the games working as they should, but we cannot promise uninterrupted access. We are not responsible for losses caused by your own device, your connection or your decision to gamble. Where play or a payment is affected by an error or fault, the result may be void and stakes returned; a balance or result that is clearly wrong does not create a right to be paid.

Nothing here limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law. Your statutory rights as a consumer are unaffected.

Governing law

These terms are governed by the laws of England and Wales, and any dispute between us is dealt with under those laws. If part of these terms cannot be enforced, the rest continues to apply.